This course focuses on the products and processes in the financial industries. It analyzes and evaluates the designs and performances of the internal operations and the different distribution channels of the financial institutions, and identifies opportunities for continuous improvement in productivity and efficiency. It also covers the issues of quality control and operational risk management, the application of IT in the industry. It will also discuss the automation/outsourcing of the financial operations for non-financial institutions to improve the financial performance and risk management in the supply chain.