Don’t Surprise Me: The Effects of Social Exclusion on Uncertainty Intolerance

Linying Sophie FAN; Yuwei JIANG

Don’t Surprise Me: The Effects of Social Exclusion on Uncertainty Intolerance

Linying Sophie FAN, Yuwei JIANG

Research output: Contribution to conference › Conference Paper › peer-review

Abstract

Three experiments showed that socially excluded consumers exhibit a less favorable attitude toward product or service options involving uncertainty, compared with consumers who feel socially included. Moreover, this effect of exclusion on uncertainty intolerance is mediated by a need for control.

Original language	English
Pages	785-785
Publication status	Published - 2015
Externally published	Yes
Event	Advances in Consumer Research - Duration: 1 Jan 2015 → 1 Jan 2015

Conference

Conference	Advances in Consumer Research
Period	1/01/15 → 1/01/15

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https://hdl.handle.net/1783.1/97926

Cite this

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title = "Don{\textquoteright}t Surprise Me: The Effects of Social Exclusion on Uncertainty Intolerance",

abstract = "Three experiments showed that socially excluded consumers exhibit a less favorable attitude toward product or service options involving uncertainty, compared with consumers who feel socially included. Moreover, this effect of exclusion on uncertainty intolerance is mediated by a need for control.",

author = "FAN, \{Linying Sophie\} and Yuwei JIANG",

year = "2015",

language = "English",

pages = "785--785",

note = "Advances in Consumer Research ; Conference date: 01-01-2015 Through 01-01-2015",

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T1 - Don’t Surprise Me: The Effects of Social Exclusion on Uncertainty Intolerance

AU - FAN, Linying Sophie

AU - JIANG, Yuwei

PY - 2015

Y1 - 2015

N2 - Three experiments showed that socially excluded consumers exhibit a less favorable attitude toward product or service options involving uncertainty, compared with consumers who feel socially included. Moreover, this effect of exclusion on uncertainty intolerance is mediated by a need for control.

AB - Three experiments showed that socially excluded consumers exhibit a less favorable attitude toward product or service options involving uncertainty, compared with consumers who feel socially included. Moreover, this effect of exclusion on uncertainty intolerance is mediated by a need for control.

M3 - Conference Paper

SP - 785

EP - 785

T2 - Advances in Consumer Research

Y2 - 1 January 2015 through 1 January 2015

ER -

Don’t Surprise Me: The Effects of Social Exclusion on Uncertainty Intolerance

Abstract

Conference

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