How the HKUST Learning Commons Engages its Users

When the HKUST Learning Commons opened its door, a promotion plan in engaging users was launched with remarkable results. In the next four years of operation, a lot of enriched learning activities and events took place. The Library’s image and identity has been greatly improved. An assessment of the Learning Commons was done with overwhelmingly positive responses from the users. This led to the extension of the space, services and hours and even rejuvenation of other floor. Using the HKUST Learning Commons as a case study, this paper presents six different phases of planning and outcomes with focus on how to engage users.