Human-agent communication: Connecting research and development in HCI and AI

Q. Vera Liao; Yi Chia Wang; Timothy Bickmore; Pascale Fung; Jonathan Grudin; Zhou Yu; Michelle Zhou

doi:10.1145/3311957.3358607

Human-agent communication: Connecting research and development in HCI and AI

Q. Vera Liao, Yi Chia Wang, Timothy Bickmore, Pascale Fung, Jonathan Grudin, Zhou Yu, Michelle Zhou

Department of Electronic and Computer Engineering

Research output: Chapter in Book/Conference Proceeding/Report › Conference Paper published in a book › peer-review

11 Citations (Scopus)

Abstract

Conversational agents (e.g., chatbots, virtual agents) are becoming part of our everyday lives, from personal assistants, social companions to team support. In recent years, there has been a wave of research on this topic in both the HCI and AI communities, though the two communities approach the research and development of conversational agents with diferent foci and distinct methodologies. In this panel, we bring scholars in the HCI and AI communities together to share their perspectives and identify research topics that the two communities can collaborate on. We invite the CSCW community to reflect on the phenomena, challenges and research opportunities in human-agent communication, as well as the roles of agents in improving our personal, social and organizational lives.

Original language	English
Title of host publication	CSCW 2019 Companion - Conference Companion Publication of the 2019 Computer Supported Cooperative Work and Social Computing
Publisher	Association for Computing Machinery
Pages	122-126
Number of pages	5
ISBN (Electronic)	9781450366922
DOIs	https://doi.org/10.1145/3311957.3358607
Publication status	Published - 9 Nov 2019
Event	22nd ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2019 - Austin, United States Duration: 9 Nov 2019 → 13 Nov 2019

Publication series

Name	Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Conference

Conference	22nd ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2019
Country/Territory	United States
City	Austin
Period	9/11/19 → 13/11/19

Bibliographical note

Publisher Copyright:
© 2019 Copyright held by the owner/author(s).

Keywords

AI
Chatbot
Conversational agent
Conversational design
Dialogue system
NLP

Access to Document

10.1145/3311957.3358607

Cite this

Liao, Q. V., Wang, Y. C., Bickmore, T., Fung, P., Grudin, J., Yu, Z., & Zhou, M. (2019). Human-agent communication: Connecting research and development in HCI and AI. In CSCW 2019 Companion - Conference Companion Publication of the 2019 Computer Supported Cooperative Work and Social Computing (pp. 122-126). (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW). Association for Computing Machinery. https://doi.org/10.1145/3311957.3358607

Liao, Q. Vera ; Wang, Yi Chia ; Bickmore, Timothy et al. / Human-agent communication : Connecting research and development in HCI and AI. CSCW 2019 Companion - Conference Companion Publication of the 2019 Computer Supported Cooperative Work and Social Computing. Association for Computing Machinery, 2019. pp. 122-126 (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW).

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title = "Human-agent communication: Connecting research and development in HCI and AI",

abstract = "Conversational agents (e.g., chatbots, virtual agents) are becoming part of our everyday lives, from personal assistants, social companions to team support. In recent years, there has been a wave of research on this topic in both the HCI and AI communities, though the two communities approach the research and development of conversational agents with diferent foci and distinct methodologies. In this panel, we bring scholars in the HCI and AI communities together to share their perspectives and identify research topics that the two communities can collaborate on. We invite the CSCW community to reflect on the phenomena, challenges and research opportunities in human-agent communication, as well as the roles of agents in improving our personal, social and organizational lives.",

keywords = "AI, Chatbot, Conversational agent, Conversational design, Dialogue system, NLP",

author = "Liao, \{Q. Vera\} and Wang, \{Yi Chia\} and Timothy Bickmore and Pascale Fung and Jonathan Grudin and Zhou Yu and Michelle Zhou",

note = "Publisher Copyright: {\textcopyright} 2019 Copyright held by the owner/author(s).; 22nd ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2019 ; Conference date: 09-11-2019 Through 13-11-2019",

year = "2019",

month = nov,

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doi = "10.1145/3311957.3358607",

language = "English",

series = "Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW",

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Liao, QV, Wang, YC, Bickmore, T, Fung, P, Grudin, J, Yu, Z & Zhou, M 2019, Human-agent communication: Connecting research and development in HCI and AI. in CSCW 2019 Companion - Conference Companion Publication of the 2019 Computer Supported Cooperative Work and Social Computing. Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW, Association for Computing Machinery, pp. 122-126, 22nd ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2019, Austin, United States, 9/11/19. https://doi.org/10.1145/3311957.3358607

Human-agent communication: Connecting research and development in HCI and AI. / Liao, Q. Vera; Wang, Yi Chia; Bickmore, Timothy et al.
CSCW 2019 Companion - Conference Companion Publication of the 2019 Computer Supported Cooperative Work and Social Computing. Association for Computing Machinery, 2019. p. 122-126 (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW).

Research output: Chapter in Book/Conference Proceeding/Report › Conference Paper published in a book › peer-review

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AU - Yu, Zhou

AU - Zhou, Michelle

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AB - Conversational agents (e.g., chatbots, virtual agents) are becoming part of our everyday lives, from personal assistants, social companions to team support. In recent years, there has been a wave of research on this topic in both the HCI and AI communities, though the two communities approach the research and development of conversational agents with diferent foci and distinct methodologies. In this panel, we bring scholars in the HCI and AI communities together to share their perspectives and identify research topics that the two communities can collaborate on. We invite the CSCW community to reflect on the phenomena, challenges and research opportunities in human-agent communication, as well as the roles of agents in improving our personal, social and organizational lives.

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Liao QV, Wang YC, Bickmore T, Fung P, Grudin J, Yu Z et al. Human-agent communication: Connecting research and development in HCI and AI. In CSCW 2019 Companion - Conference Companion Publication of the 2019 Computer Supported Cooperative Work and Social Computing. Association for Computing Machinery. 2019. p. 122-126. (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW). doi: 10.1145/3311957.3358607

Human-agent communication: Connecting research and development in HCI and AI

Abstract

Publication series

Conference

Bibliographical note

Keywords

Access to Document

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