"I Shake The Package To Check If It's Mine' A Study of Package Fetching Practices and Challenges of Blind and Low Vision People in China

Wentao Lei; Mingming Fan; Juliann Thang

doi:10.1145/3491102.3502063

"I Shake The Package To Check If It's Mine' A Study of Package Fetching Practices and Challenges of Blind and Low Vision People in China

Wentao Lei, Mingming Fan^*, Juliann Thang

^*Corresponding author for this work

Division of Integrative Systems and Design

Research output: Chapter in Book/Conference Proceeding/Report › Conference Paper published in a book › peer-review

9 Citations (Scopus)

Abstract

With about 230 million packages delivered per day in 2020, fetching packages has become a routine for many city dwellers in China. When fetching packages, people usually need to go to collection sites of their apartment complexes or a KuaiDiGui, an increasingly popular type of self-service package pickup machine. However, little is known whether such processes are accessible to blind and low vision (BLV) city dwellers. We interviewed BLV people (N=20) living in a large metropolitan area in China to understand their practices and challenges of fetching packages. Our findings show that participants encountered difficulties in finding the collection site and localizing and recognizing their packages. When fetching packages from KuaiDiGuis, they had difficulty in identifying the correct KuaiDiGui, interacting with its touch screen, navigating the complex on-screen workflow, and opening the target compartment. We discuss design considerations to make the package fetching process more accessible to the BLV community.

Original language	English
Title of host publication	CHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems
Publisher	Association for Computing Machinery
ISBN (Electronic)	9781450391573
DOIs	https://doi.org/10.1145/3491102.3502063
Publication status	Published - 29 Apr 2022
Event	2022 CHI Conference on Human Factors in Computing Systems, CHI 2022 - New Orleans, United States Duration: 30 Apr 2022 → 5 May 2022

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Conference

Conference	2022 CHI Conference on Human Factors in Computing Systems, CHI 2022
Country/Territory	United States
City	New Orleans
Period	30/04/22 → 5/05/22

Bibliographical note

Publisher Copyright:
© 2022 ACM.

Keywords

Accessibility
Blind and low vision
China
Interview
KuaiDiGui
Package delivery
People with vision impairments
Qualitative study

Access to Document

10.1145/3491102.3502063

Cite this

Lei, W., Fan, M., & Thang, J. (2022). "I Shake The Package To Check If It's Mine' A Study of Package Fetching Practices and Challenges of Blind and Low Vision People in China. In CHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems Article 268 (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery. https://doi.org/10.1145/3491102.3502063

Lei, Wentao ; Fan, Mingming ; Thang, Juliann. / "I Shake The Package To Check If It's Mine' A Study of Package Fetching Practices and Challenges of Blind and Low Vision People in China. CHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2022. (Conference on Human Factors in Computing Systems - Proceedings).

@inproceedings{f261d539f57d46bc8af21d7ec426854c,

title = "{"}I Shake The Package To Check If It's Mine' A Study of Package Fetching Practices and Challenges of Blind and Low Vision People in China",

abstract = "With about 230 million packages delivered per day in 2020, fetching packages has become a routine for many city dwellers in China. When fetching packages, people usually need to go to collection sites of their apartment complexes or a KuaiDiGui, an increasingly popular type of self-service package pickup machine. However, little is known whether such processes are accessible to blind and low vision (BLV) city dwellers. We interviewed BLV people (N=20) living in a large metropolitan area in China to understand their practices and challenges of fetching packages. Our findings show that participants encountered difficulties in finding the collection site and localizing and recognizing their packages. When fetching packages from KuaiDiGuis, they had difficulty in identifying the correct KuaiDiGui, interacting with its touch screen, navigating the complex on-screen workflow, and opening the target compartment. We discuss design considerations to make the package fetching process more accessible to the BLV community.",

keywords = "Accessibility, Blind and low vision, China, Interview, KuaiDiGui, Package delivery, People with vision impairments, Qualitative study",

author = "Wentao Lei and Mingming Fan and Juliann Thang",

note = "Publisher Copyright: {\textcopyright} 2022 ACM.; 2022 CHI Conference on Human Factors in Computing Systems, CHI 2022 ; Conference date: 30-04-2022 Through 05-05-2022",

year = "2022",

month = apr,

day = "29",

doi = "10.1145/3491102.3502063",

language = "English",

series = "Conference on Human Factors in Computing Systems - Proceedings",

publisher = "Association for Computing Machinery",

booktitle = "CHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems",

}

Lei, W, Fan, M & Thang, J 2022, "I Shake The Package To Check If It's Mine' A Study of Package Fetching Practices and Challenges of Blind and Low Vision People in China. in CHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems., 268, Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery, 2022 CHI Conference on Human Factors in Computing Systems, CHI 2022, New Orleans, United States, 30/04/22. https://doi.org/10.1145/3491102.3502063

"I Shake The Package To Check If It's Mine' A Study of Package Fetching Practices and Challenges of Blind and Low Vision People in China. / Lei, Wentao; Fan, Mingming; Thang, Juliann.
CHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2022. 268 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Conference Proceeding/Report › Conference Paper published in a book › peer-review

TY - GEN

T1 - "I Shake The Package To Check If It's Mine' A Study of Package Fetching Practices and Challenges of Blind and Low Vision People in China

AU - Lei, Wentao

AU - Fan, Mingming

AU - Thang, Juliann

PY - 2022/4/29

Y1 - 2022/4/29

N2 - With about 230 million packages delivered per day in 2020, fetching packages has become a routine for many city dwellers in China. When fetching packages, people usually need to go to collection sites of their apartment complexes or a KuaiDiGui, an increasingly popular type of self-service package pickup machine. However, little is known whether such processes are accessible to blind and low vision (BLV) city dwellers. We interviewed BLV people (N=20) living in a large metropolitan area in China to understand their practices and challenges of fetching packages. Our findings show that participants encountered difficulties in finding the collection site and localizing and recognizing their packages. When fetching packages from KuaiDiGuis, they had difficulty in identifying the correct KuaiDiGui, interacting with its touch screen, navigating the complex on-screen workflow, and opening the target compartment. We discuss design considerations to make the package fetching process more accessible to the BLV community.

AB - With about 230 million packages delivered per day in 2020, fetching packages has become a routine for many city dwellers in China. When fetching packages, people usually need to go to collection sites of their apartment complexes or a KuaiDiGui, an increasingly popular type of self-service package pickup machine. However, little is known whether such processes are accessible to blind and low vision (BLV) city dwellers. We interviewed BLV people (N=20) living in a large metropolitan area in China to understand their practices and challenges of fetching packages. Our findings show that participants encountered difficulties in finding the collection site and localizing and recognizing their packages. When fetching packages from KuaiDiGuis, they had difficulty in identifying the correct KuaiDiGui, interacting with its touch screen, navigating the complex on-screen workflow, and opening the target compartment. We discuss design considerations to make the package fetching process more accessible to the BLV community.

KW - Accessibility

KW - Blind and low vision

KW - China

KW - Interview

KW - KuaiDiGui

KW - Package delivery

KW - People with vision impairments

KW - Qualitative study

UR - https://www.scopus.com/pages/publications/85130512820

U2 - 10.1145/3491102.3502063

DO - 10.1145/3491102.3502063

M3 - Conference Paper published in a book

AN - SCOPUS:85130512820

T3 - Conference on Human Factors in Computing Systems - Proceedings

BT - CHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems

PB - Association for Computing Machinery

T2 - 2022 CHI Conference on Human Factors in Computing Systems, CHI 2022

Y2 - 30 April 2022 through 5 May 2022

ER -

Lei W, Fan M, Thang J. "I Shake The Package To Check If It's Mine' A Study of Package Fetching Practices and Challenges of Blind and Low Vision People in China. In CHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery. 2022. 268. (Conference on Human Factors in Computing Systems - Proceedings). doi: 10.1145/3491102.3502063

"I Shake The Package To Check If It's Mine' A Study of Package Fetching Practices and Challenges of Blind and Low Vision People in China

Abstract

Publication series

Conference

Bibliographical note

Keywords

Access to Document

Other files and links

Fingerprint

Cite this