Statistical Process Control Techniques for Service Processes: A Review

Xianghui Ning; Yanfen Shang; Fu-gee Tsung

Statistical Process Control Techniques for Service Processes: A Review

Xianghui Ning, Yanfen Shang, Fu-gee Tsung

Research output: Contribution to conference › Conference Paper › peer-review

Abstract

Statistical process control techniques that originated in manufacturing have been used in a variety of service processes in recent decades. This paper reviews SPC techniques that are applied to the analysis of different types of service data. After a brief description of multivariate techniques used with continuous service data, a detailed review on categorical and mixed-type service process control is presented. Finally, we discuss some challenges faced by SPC techniques for service processes.

Original language	English
Pages	789-793
Publication status	Published - Jun 2009
Event	2009 6th International Conference on Service Systems and Service Management, Vols 1 and 2 - Duration: 1 Jun 2009 → 1 Jun 2009

Conference

Conference	2009 6th International Conference on Service Systems and Service Management, Vols 1 and 2
Period	1/06/09 → 1/06/09

ISBNs

['9781424436613']

Keywords

Categorical
MSPC
Service

Access to Document

https://hdl.handle.net/1783.1/44617

Cite this

@conference{aedaa65f57554f01b73f27c2295d7381,

title = "Statistical Process Control Techniques for Service Processes: A Review",

abstract = "Statistical process control techniques that originated in manufacturing have been used in a variety of service processes in recent decades. This paper reviews SPC techniques that are applied to the analysis of different types of service data. After a brief description of multivariate techniques used with continuous service data, a detailed review on categorical and mixed-type service process control is presented. Finally, we discuss some challenges faced by SPC techniques for service processes.",

keywords = "Categorical, MSPC, Service",

author = "Xianghui Ning and Yanfen Shang and Fu-gee Tsung",

year = "2009",

month = jun,

language = "English",

pages = "789--793",

note = "2009 6th International Conference on Service Systems and Service Management, Vols 1 and 2 ; Conference date: 01-06-2009 Through 01-06-2009",

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TY - CONF

T1 - Statistical Process Control Techniques for Service Processes: A Review

AU - Ning, Xianghui

AU - Shang, Yanfen

AU - Tsung, Fu-gee

PY - 2009/6

Y1 - 2009/6

N2 - Statistical process control techniques that originated in manufacturing have been used in a variety of service processes in recent decades. This paper reviews SPC techniques that are applied to the analysis of different types of service data. After a brief description of multivariate techniques used with continuous service data, a detailed review on categorical and mixed-type service process control is presented. Finally, we discuss some challenges faced by SPC techniques for service processes.

AB - Statistical process control techniques that originated in manufacturing have been used in a variety of service processes in recent decades. This paper reviews SPC techniques that are applied to the analysis of different types of service data. After a brief description of multivariate techniques used with continuous service data, a detailed review on categorical and mixed-type service process control is presented. Finally, we discuss some challenges faced by SPC techniques for service processes.

KW - Categorical

KW - MSPC

KW - Service

UR - https://www.webofscience.com/wos/woscc/full-record/WOS:000276915600151

M3 - Conference Paper

SP - 789

EP - 793

T2 - 2009 6th International Conference on Service Systems and Service Management, Vols 1 and 2

Y2 - 1 June 2009 through 1 June 2009

ER -

Statistical Process Control Techniques for Service Processes: A Review

Abstract

Conference

ISBNs

Keywords

Access to Document

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Cite this