The value of online information privacy: An empirical investigation

IIhorn Hann, Sangyong Tom Lee, Ivan P.L. Png, Kai Lung Hui

Research output: Contribution to journalJournal Articlepeer-review

Abstract

Concern over online information privacy is widespread and rising. However, prior research is silent about the value of information privacy in the presence of potential benefits from sharing personally identifiable information. We analyzed individuals' trade-offs between the benefits and costs of providing personal information to websites. We found that benefits - monetary reward and future convenience - significantly affect individuals' preferences over websites with differing privacy policies. We also quantified the value of website privacy protection. Among U.S. subjects, protection against errors, improper access, and secondary use of personal information is worth US$30.49 - 44.62. Finally, we identified three distinct segments of Internet consumers - privacy guardians, information sellers, and convenience seekers.
Original languageEnglish
JournalNew York Times
Volume1
Publication statusPublished - Sept 2009

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