Understanding Older Adults' Perceptions and Challenges in Using AI-enabled Everyday Technologies

Esha Shandilya; Mingming Fan

doi:10.1145/3565698.3565774

Understanding Older Adults' Perceptions and Challenges in Using AI-enabled Everyday Technologies

Esha Shandilya, Mingming Fan^*

^*Corresponding author for this work

Division of Integrative Systems and Design

Research output: Chapter in Book/Conference Proceeding/Report › Conference Paper published in a book › peer-review

25 Citations (Scopus)

Abstract

Artificial intelligence (AI)-enabled everyday technologies could help address age-related challenges like physical impairments and cognitive decline. While recent research studied older adults' experiences with specific AI-enabled products (e.g., conversational agents and assistive robots), it remains unknown how older adults perceive and experience current AI-enabled everyday technologies in general, which could impact their adoption of future AI-enabled products. We conducted a survey study (N=41) and semi-structured interviews (N=15) with older adults to understand their experiences and perceptions of AI. We found that older adults were enthusiastic about learning and using AI-enabled products, but they lacked learning avenues. Additionally, they worried when AI-enabled products outwitted their expectations, intruded on their privacy, or impacted their decision-making skills. Therefore, they held mixed views towards AI-enabled products such as AI, an aid, or an adversary. We conclude with design recommendations that make older adults feel inclusive, secure, and in control of their interactions with AI-enabled products.

Original language	English
Title of host publication	Proceedings of 10th International Symposium of Chinese CHI
Subtitle of host publication	Inclusion. Resilience. New Normal, Chinese CHI 2022, Jointly with the International Workshop on Human-Engaged Computing, IWHEC 2022
Publisher	Association for Computing Machinery
Pages	105-116
Number of pages	12
ISBN (Electronic)	9781450398695
DOIs	https://doi.org/10.1145/3565698.3565774
Publication status	Published - 22 Oct 2022
Event	10th International Symposium of Chinese CHI, Chinese CHI 2022 - Hybrid, Guangzhou, China Duration: 5 Nov 2022 → 6 Nov 2022

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	10th International Symposium of Chinese CHI, Chinese CHI 2022
Country/Territory	China
City	Hybrid, Guangzhou
Period	5/11/22 → 6/11/22

Bibliographical note

Publisher Copyright:
© 2022 ACM.

Keywords

AI-enabled everyday technologies
Interview
Older Adults
Perceptions

Access to Document

10.1145/3565698.3565774

Cite this

Shandilya, E., & Fan, M. (2022). Understanding Older Adults' Perceptions and Challenges in Using AI-enabled Everyday Technologies. In Proceedings of 10th International Symposium of Chinese CHI: Inclusion. Resilience. New Normal, Chinese CHI 2022, Jointly with the International Workshop on Human-Engaged Computing, IWHEC 2022 (pp. 105-116). (ACM International Conference Proceeding Series). Association for Computing Machinery. https://doi.org/10.1145/3565698.3565774

Shandilya, Esha ; Fan, Mingming. / Understanding Older Adults' Perceptions and Challenges in Using AI-enabled Everyday Technologies. Proceedings of 10th International Symposium of Chinese CHI: Inclusion. Resilience. New Normal, Chinese CHI 2022, Jointly with the International Workshop on Human-Engaged Computing, IWHEC 2022. Association for Computing Machinery, 2022. pp. 105-116 (ACM International Conference Proceeding Series).

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abstract = "Artificial intelligence (AI)-enabled everyday technologies could help address age-related challenges like physical impairments and cognitive decline. While recent research studied older adults' experiences with specific AI-enabled products (e.g., conversational agents and assistive robots), it remains unknown how older adults perceive and experience current AI-enabled everyday technologies in general, which could impact their adoption of future AI-enabled products. We conducted a survey study (N=41) and semi-structured interviews (N=15) with older adults to understand their experiences and perceptions of AI. We found that older adults were enthusiastic about learning and using AI-enabled products, but they lacked learning avenues. Additionally, they worried when AI-enabled products outwitted their expectations, intruded on their privacy, or impacted their decision-making skills. Therefore, they held mixed views towards AI-enabled products such as AI, an aid, or an adversary. We conclude with design recommendations that make older adults feel inclusive, secure, and in control of their interactions with AI-enabled products.",

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day = "22",

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Shandilya, E & Fan, M 2022, Understanding Older Adults' Perceptions and Challenges in Using AI-enabled Everyday Technologies. in Proceedings of 10th International Symposium of Chinese CHI: Inclusion. Resilience. New Normal, Chinese CHI 2022, Jointly with the International Workshop on Human-Engaged Computing, IWHEC 2022. ACM International Conference Proceeding Series, Association for Computing Machinery, pp. 105-116, 10th International Symposium of Chinese CHI, Chinese CHI 2022, Hybrid, Guangzhou, China, 5/11/22. https://doi.org/10.1145/3565698.3565774

Understanding Older Adults' Perceptions and Challenges in Using AI-enabled Everyday Technologies. / Shandilya, Esha; Fan, Mingming.
Proceedings of 10th International Symposium of Chinese CHI: Inclusion. Resilience. New Normal, Chinese CHI 2022, Jointly with the International Workshop on Human-Engaged Computing, IWHEC 2022. Association for Computing Machinery, 2022. p. 105-116 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Conference Proceeding/Report › Conference Paper published in a book › peer-review

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N2 - Artificial intelligence (AI)-enabled everyday technologies could help address age-related challenges like physical impairments and cognitive decline. While recent research studied older adults' experiences with specific AI-enabled products (e.g., conversational agents and assistive robots), it remains unknown how older adults perceive and experience current AI-enabled everyday technologies in general, which could impact their adoption of future AI-enabled products. We conducted a survey study (N=41) and semi-structured interviews (N=15) with older adults to understand their experiences and perceptions of AI. We found that older adults were enthusiastic about learning and using AI-enabled products, but they lacked learning avenues. Additionally, they worried when AI-enabled products outwitted their expectations, intruded on their privacy, or impacted their decision-making skills. Therefore, they held mixed views towards AI-enabled products such as AI, an aid, or an adversary. We conclude with design recommendations that make older adults feel inclusive, secure, and in control of their interactions with AI-enabled products.

AB - Artificial intelligence (AI)-enabled everyday technologies could help address age-related challenges like physical impairments and cognitive decline. While recent research studied older adults' experiences with specific AI-enabled products (e.g., conversational agents and assistive robots), it remains unknown how older adults perceive and experience current AI-enabled everyday technologies in general, which could impact their adoption of future AI-enabled products. We conducted a survey study (N=41) and semi-structured interviews (N=15) with older adults to understand their experiences and perceptions of AI. We found that older adults were enthusiastic about learning and using AI-enabled products, but they lacked learning avenues. Additionally, they worried when AI-enabled products outwitted their expectations, intruded on their privacy, or impacted their decision-making skills. Therefore, they held mixed views towards AI-enabled products such as AI, an aid, or an adversary. We conclude with design recommendations that make older adults feel inclusive, secure, and in control of their interactions with AI-enabled products.

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ER -

Shandilya E, Fan M. Understanding Older Adults' Perceptions and Challenges in Using AI-enabled Everyday Technologies. In Proceedings of 10th International Symposium of Chinese CHI: Inclusion. Resilience. New Normal, Chinese CHI 2022, Jointly with the International Workshop on Human-Engaged Computing, IWHEC 2022. Association for Computing Machinery. 2022. p. 105-116. (ACM International Conference Proceeding Series). doi: 10.1145/3565698.3565774

Understanding Older Adults' Perceptions and Challenges in Using AI-enabled Everyday Technologies

Abstract

Publication series

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Bibliographical note

Keywords

Access to Document

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